The Butterfly Embroidery Machine comes with a 5-year limited warranty and support package.

As long as your machines is under warranty, you are covered by our support package and eligible for free tune-ups.


Extended Warranty and Protection Plan

Want a lifetime machine service and parts warranty? Check into our Butterfly Lifetime Service and Protection Plan.


Coverage

All of our NEW Butterfly Embroidery Machines are covered by a 62-month warranty on Drive Train Components:

Gears

Pulleys

Belts

Bearings

Rails

Shafts

Rods

Chassis

Cams

Bolts

Screws

All of our NEW Butterfly Embroidery Machines are covered by a 26-month warranty on Non-Consumable Parts and Electronics:

Electronics

Motors

Switches

Sensors

Cables / Wires

PCB / Circuit Boards

Control Panel

Drives

Encoders

Potentiometers

Covers

Tubing

Table

Stand

Pantograph

Hooping devices

Cap System

All of our NEW Butterfly Embroidery Machines are covered by a 90-day warranty on consumable parts:

Hooks

Pressure feet

Bobbin Cases

Needle Bars

Springs

Knives

Wiper

Reciprocators

Picker

Hoops

Frames

Accessories


Limitations and violations:

Our Butterfly Embroidery Machine Warranty for new embroidery machines covers defective parts that are not designed to fail during normal use. Our warranty does not cover parts that are damaged or destroyed due to misuse, abuse, neglect, acts of God, failure to perform regular maintenance, improper settings or adjustments, modifications, failure to oil and lubricate, accidents, extreme stress, climate conditions, using unapproved parts, etc.

All parts are subject to being sent back to our headquarters or factory for inspection before replacing.

We have the right to decline or accept any shipping charges

Consumable or expendable parts that are to be replaced on a general basis such as Hooks, Pressure feet, Bobbin Cases, Needle Bars, Springs, Knives / Wiper, Reciprocators are only covered for the first 90 days.

This warranty is void if anyone other than a Butterfly representative or distributor attempts any repairs, changes, or modifications to the machines or if any unauthorized or 3rd party parts are used without pre-approval from the main Butterfly distributorship.


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