Butterfly Embroidery Machine Support
Contact Us – We offer live phone based English and Spanish phone support during our normal working hours. Call us if you need us +1-817-346-7691 and our experienced techs will be happy to help you.
Also visit our HELP DESK for additional support
Submit a support ticket (Quickest Business Hours Support)
Support, Maintainance and Training Videos
Embroidery 101 (Just the Basics)
Butterfly Technical Support Library (Manuals, Error List, etc)
Butterfly Lifetime Service and Protection Plan
Live phone support based out of Fort Worth, Texas USA.
Main Support Line +1-817-346-7691
Additional Support Lines (if the above is unavailable or After-Hours):
For Emergency or after hours ONLY please call – 817-201-5262
Headquarter training and support based out of Fort Worth, Texas We welcome our Butterfly family to onsite training and support at our headquarters. Just schedule a time with our techs and we will be happy to attend to you.
Training, Support Videos, Manuals We offer a large selection of training and support videos. Visit our Butterfly Support Help Desk for more!
Also check out our Technical Support Library for manuals, guides, video archives, and additional support
Email Support Feel free to contact us at anytime via email. We try to attend to email as fast as possible and can usually get back to you quickly. Contact us at Support@ButterFlyEmb.com
Emergency and On Location Support or Training at your place Do you need emergency training or support at your location? We are happy to go out there as fast as possible and get you embroidering as much as possible.
Web and online support We also use online web support and tools such as TeamViewer, Skype, Whatsapp, Facetime, etc. Have a problem, let us know and we will setup a live training or support session. Don’t forget to check our Technical Support Blog and our Technical Information Blog.
Premium Quality Customer Support – Contact US without hesitation if you have any issues with your Industrial Butterfly Embroidery Equipment +1 817 346 7691 or email us at Support@ButterFlyEmb.com
Butterfly Product Overview
Cap Frame Use and Installation Cap Frame Use and Installation Learn how to load caps on the Butterfly Embroidery machine cap frame. Then, the second half of the video will show how to install the Read more…
X-axis Registration Correction X-axis Registration Correction This video shows how to tighten the X-axis pulley, to correct registration drifting on the Butterfly Embroidery machine. Please watch our other support videos on our ButterFlyEmb Support Channel Read more…
Needle Depth with Scratch Gauge Needle Depth with Scratch Gauge This is our version 2 needle depth video. There are three versions, currently. Please watch the stop position video after this, as other adjustments may Read more…
Changing Needles Changing Needles Learn how to change a needle on a commercial embroidery machine. Needles get dull or bent, and must be replaced when that happens. See our other training videos for the Butterfly Read more…
First Time Power Up First Time Power Up Shows the steps to take when powering up the Butterfly after it has been moved around. Please watch our other support videos on our ButterFlyEmb Support Channel Read more…
Hoop Width Adjustment Hoop Width Adjustment Adjusting width of the hoop arms for different sizes of hoops. Please watch our other support videos on our ButterFlyEmb Support Channel on YouTube.
Tubular Hoop Grip/Clamp Adjustment Tubular Hoop Grip/Clamp Adjustment NOTE: If your hoop doesn’t get gripped properly/super strongly, because of a misadjustment, then there can be slippage during sewing which causes pattern mistakes and thread breaks Read more…
Laser Trace Laser Trace This video shows the trace feature on the Butterfly, using the built-in laser on the machine. When you use this feature, centering designs on fabric or shirts become easier. Please watch Read more…
Quick Fixes or Common Issues