Congratulations! Now you are owner of one of the best embroidery machines in the market. 

We wish you all the success with your new product and we hope that all your dreams can be embroidered with your new machine.

Below you will find some links that will be very helpful:

Help Desk

For Manuals and Videos, and additional support
please visit our Help Desk.

Support Ticket

For quickest support, please submit a Support Ticket

Call US

For phone support from a live rep, please visit our Contact US Page.

Live Chat

For Live Chat please see the chat icon in the lower right corner of the screen


For Used Embroidery Machine Video Support, please check our Video Support Page

Butterfly Support

Visit out Butterfly Support Page for Butterfly Support.


You can email support at