Butterfly Embroidery Machine Support

 

Live phone support based out of Fort Worth, TexasContact Us – We offer live phone based English and Spanish phone support during our normal working hours. Call us if you need us +1-817-346-7691 and our experienced techs will be happy to help you.

 

Headquarter training and support based out of Fort Worth, Texas We welcome our Butterfly family to onsite training and support at our headquarters. Just schedule a time with our techs and we will be happy to attend to you.

 

Training, Support Videos, Manuals  We offer a large selection of training and support videos. Visit our Video page on YouTube.

Also check out our Technical Support Library for manuals, guides, video archives, and additional support

 

Email Support Feel free to contact us at anytime via email. We try to attend to email as fast as possible and can usually get back to you quickly. Contact us at Support@ButterFlyEmb.com

 

Emergency and On Location Support or Training at your place Do you need emergency training or support at your location? We are happy to go out there as fast as possible and get you embroidering as much as possible.

 

Web and online support We also use online web support and tools such as TeamViewer, Skype, Whatsapp, Facetime, etc. Have a problem, let us know and we will setup a live training or support session. Don’t forget to check our Technical Support Blog and our Technical Information Blog.

 

Premium Quality Customer Support” text=”Contact us without hesitation if you have any issues with your Industrial Butterfly Embroidery Equipment +1 817 346 7691 or email us at Support@ButterFlyEmb.com

Butterfly Product Overview

Connecting Power to Single Head

Connecting Power to Single Head

Connecting Power to Single Head Connecting Power to Single Head Connecting power to your Butterfly Embroidery Machine is as easy as connecting power to a PC. The Butterfly embroidery machine has a multinational 110/220 power Read more…
Butterfly multihead knife trimmer adjustment

Butterfly multihead knife trimmer adjustment

Butterfly multihead knife trimmer adjustment This guide is for the Butterfly multihead knife trimmer adjustment. Adjusting the knife stop position will help give you longer or shorter trim lengths. Not having the knives set at Read more…
ButterFly control panel resets – Technical Support

ButterFly control panel resets – Technical Support

ButterFly control panel resets – Technical Support ButterFly control panel resets – Technical Support If your ButterFly control panel resets often upon power down, then you might need to replace the battery. The battery is Read more…
Embroidery Thread Path

Embroidery Thread Path

Embroidery Thread Path The Embroidery Thread Path on the Butterfly embroidery machine (and any other comercial embroidery machine) is very important for optimal embroidery quality and performance. Typically when the machine is not threaded properly, Read more…

Hooping a Cap

Hooping a Cap with the Embroidery Cap Gauge How to load a cap using the cap gauge accessory (included with machine, and in this video is the object attached to the table with the clamp). Read more…

Stop Position

Needle Stop Position Video This is part two of the needle depth adjustment video, but can stand on its own. This video pertains to the Butterfly single-head machine. Stop position on each needle bar is Read more…

Thread Tension

Upper Thread Tension This video shows how to set upper thread tension on a commercial embroidery machine. Please set your bobbin tension first, which is one of our other videos in the ButterFlyEmb channel on Read more…

Bobbin Tension

Setting Bobbin Tension This video shows how to set bobbin tension on an L sized bobbin. Watch out for the cardboard on your cardboard bobbin brands, some of them will rub the edges of your Read more…

Quick Fixes or Common Issues

 

 

 

 

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