Butterfly Embroidery Machine Support
Contact Us – We offer live phone based English and Spanish phone support during our normal working hours. Call us if you need us +1-817-346-7691 and our experienced techs will be happy to help you.
Also visit our HELP DESK for additional support
Main Support Line +1-817-346-7691
Additional Support Lines (if the above is unavailable or After-Hours):
For Emergency or after hours ONLY please call – 817-201-5262
Headquarter training and support based out of Fort Worth, Texas We welcome our Butterfly family to onsite training and support at our headquarters. Just schedule a time with our techs and we will be happy to attend to you.
Training, Support Videos, Manuals We offer a large selection of training and support videos. Visit our Butterfly Support Help Desk for more!
Also check out our Technical Support Library for manuals, guides, video archives, and additional support
Email Support Feel free to contact us at anytime via email. We try to attend to email as fast as possible and can usually get back to you quickly. Contact us at Support@ButterFlyEmb.com
Emergency and On Location Support or Training at your place Do you need emergency training or support at your location? We are happy to go out there as fast as possible and get you embroidering as much as possible.
Web and online support We also use online web support and tools such as TeamViewer, Skype, Whatsapp, Facetime, etc. Have a problem, let us know and we will setup a live training or support session. Don’t forget to check our Technical Support Blog and our Technical Information Blog.
Butterfly Product Overview
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Quick Fixes or Common Issues
- Hooping Techniques
- How to Thread
- Lubricating, Oiling and Greasing
- Grabber Adjustments
- Reducing Thread Breaks